Client Operations Associate

April 5

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Anchorage Digital

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Anchorage Digital is a leading platform offering institutional access to digital assets with comprehensive services including custody, staking, trading, and settlement. It is home to Anchorage Digital Bank, the only federally chartered crypto bank, providing a secured, regulated environment for institutions to participate in crypto markets. With its advanced security architecture, Anchorage Digital supports a wide range of digital assets, allowing wealth managers, institutional investors, and financial firms to manage their digital asset portfolios with confidence. Located in various regions including Singapore, Anchorage Digital continues to expand its services and support to enhance its clients’ participation in the digital asset ecosystem.

digital assets • cryptocurrency • security • custody • fintech

201 - 500 employees

Founded 2017

💸 Finance

₿ Crypto

☁️ SaaS

💰 $350M Series D on 2021-12

📋 Description

• At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto. • Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. • The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. • As a Member of Client Operations, Custody, you are responsible for supporting the day to day operations that the company processes in support of client’s daily activities. • You will have a full understanding of the custody operations of the firm, as well as the regulatory and operational considerations of each step. • In this role you will: • Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients needs, and performing transaction reviews and approvals. • Develop familiarity in all of our product and service offerings, gaining a deep understanding of product features, and supported cryptocurrencies. • Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions to complex client requests. • Participate in regular evening and weekend on-call rotations.

🎯 Requirements

• Experience supporting operational needs of institutional clients in a financial services setting, with a familiarity with US Anti-Money Laundering (“AML”) requirements • Maintain a working understanding of how institutional clients such as VCs, Sovereign Wealth Funds, PEs etc operate in the crypto custody space. • Maintain an understanding of traditional financial services, products and strategies as required to provide support to Anchorage clients and the goals they have to implement their own strategies. • Maintain a basic understanding of the crypto industry’s landscape, tokens/protocols, and different verticals in which they’re deployed (staking, governance, etc.) • Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker. • Ability to execute the end-to-end processing of client operations for institutional clients. This includes receiving, verifying, and reviewing operations accurately and in a timely manner.