Tier 2 Accounts Support Analyst

February 12

Apply Now

Receive Emails with Similar Jobs

&Evolve

WebsiteLinkedInAll Job Openings

&Evolve is a company dedicated to enhancing workplace cultures by aligning individual passions with organizational purpose. They offer various services including cultural diagnostics, employee engagement surveys, and bespoke leadership development programs aimed at fostering team cohesion and effective leadership. Through detailed analysis and targeted workshops, &Evolve helps organizations understand and address the core issues affecting employee engagement, driving transformation and success.

Employee Engagement • Leadership Development • Coaching Development for Managers • TruWA Leadership Training • Group Facilitation

2 - 10 employees

Founded 2015

👥 HR Tech

⚡ Productivity

📚 Education

📋 Description

• Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. • We empower car dealers and manufacturers to fully embrace digital transformation. • We use cutting-edge technology to link our clients’ systems, departments and sites. • We provide an open technology platform that’s shaping the industry for the future. • We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. • Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability. • Our Tier 2 Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure. • They will also assist colleagues and communicate quickly and efficiently at all levels across a Global team. • This role requires someone who is resourceful and well-organised, with excellent analytical and problem-solving skills.

🎯 Requirements

• Bilingual French/English • Accounting experience • Experience in dealing with customers across a variety of channels and with a high level of professionalism • Understanding and familiarity with accounting terms and concepts • Ability to efficiently plan and prioritise workload to meet deadlines. • Expertise or knowledge relating to a specified Keyloop product/module. • Investigation, analytical, problem solving and troubleshooting skills. • Excellent communication skills – both verbal and written in both French and English. • Knowledge and understanding of customer expectations. • Ability to influence and overcome objections and de-escalate potentially critical customer situations. • Ability to interact with multiple levels of Keyloop customers and internal partners. • Ability to explain complex problems, issues and accounting concepts in simple terms

🏖️ Benefits

• We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. • We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. • We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.