Technical Support Agent

February 3

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Logo of Marketcircle

Marketcircle

Marketcircle is a company that develops Daylite, a CRM, sales, and project management app designed for Mac, iPhone, and iPad users. Daylite helps small businesses streamline and manage their client relationships, sales opportunities, and project execution. The app integrates with Apple products to provide seamless communication and organization for business users, making it easier to prioritize tasks and maintain efficiency. Marketcircle aims to support business owners in regaining control of their operations by offering tools that reduce the time spent on management tasks, thereby allowing more focus on business growth and client satisfaction.

mac software • iphone software • ipad software • business strategies • helping small businesses grow

📋 Description

• We’re looking for a technical support agent to join our team!

🎯 Requirements

• Highly familiar with Apple Operating Systems (macOS & iOS) • A strategic thinker: you have the innate ability to identity technical trends and sound the alarm as needed • Detailed oriented: nothing slips past your watchful eye • Empathic: you put yourself in our customer’s shoes and feel the pain and frustration they do • Posses a strong ability and understanding of task prioritization • Have excellent communication; You’re able to actively listen and are ’thick-skinned’ • Can pick up technology easily and are committed to learning • Have a strong work ethic without having to be micro managed • Is not afraid to share thoughts and ideas in team meetings on how to continually raise the bar for improvements and customer satisfaction

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