Product Support Specialist

5 days ago

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Andros

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Medical Credentialing Software • CVO • Credentialing Verification Orgainzation • Direct Medical Credentialing • Delegated Medical Credentialing

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Compliance

Description

• Provide exceptional frontline support for clients by resolving standard and moderately complex issues • Ensure SLA compliance and empower clients to use products effectively • Maintain meticulous documentation of all client interactions, resolutions, and escalations in the ticketing system • Partner with the Technical Product Support Specialist to resolve escalated and technically complex issues

Requirements

• 2+ years of experience in a support or customer-facing role in a tech or SaaS company • Familiarity with ticketing systems and SLA management • Proven ability to resolve customer issues with a balance of technical troubleshooting and empathetic communication • Strong troubleshooting skills and the ability to resolve technical inquiries efficiently • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users • Familiarity with collaboration tools like Google Workspace, and Slack • Proficiency in ticketing and CRM systems (e.g., Salesforce, Jira, Zendesk)