Temporary Escalations Case Manager

23 hours ago

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Angi

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Introducing Angi, your home for everything home. We are more than just a list. We partner with you on your homeownership journey – helping you do everything from fixing a leaky faucet to taking on a full kitchen renovation. With over 230,000 pros in our network, Angi makes it easy to research pros, find and hire pros and buy home services to ensure a job well done.

consumer advocacy • consumer protection • ratings • reviews • home improvement

1001 - 5000 employees

📋 Description

• Act as a trusted resource and solution seeker for customer and partner-facing escalation needs while ensuring a positive customer experience (via call, email, text, etc.). • Professionally follow up with cross-functional teams internally and externally ensuring prompt escalation resolution. • Build trust for Angi by actively providing a positive turnaround for customer experience and mitigating negative final outcomes. • Consistently resolve 30-35 complex cases weekly, while adhering to team handling standards. • Identify and suggest improvements to team processes to optimize workflows. • Administrative needs as assigned and other ad hoc projects.

🎯 Requirements

• A proven expert in problem-solving and de-escalation, who skillfully manages and resolves challenging situations. • A strong escalation and case management specialist, with the ability to coordinate and facilitate resolution across multiple stakeholders. • An empathetic  listener who can communicate concisely both verbally and in written forms. • A continuous learner who navigates various systems and tools, including Dash and Salesforce, with the ability to quickly adapt to new platforms. • An organized and excellent time manager with careful follow-through, consistently delivering results while managing competing priorities. • A self-motivated, proactive, and capable individual able to excel in independent work environments, who is always seeking and driving positive outcomes. • Proficient in Google Workplace for data analysis and reporting tasks.