ServiceNow SPM Engagement Manager

3 days ago

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Bravium Consulting Inc.

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Bravium Consulting Inc. is a consulting firm that specializes in modernizing business operations through enterprise automation, low-code app development, and intelligent AI/ML solutions. Known for its award-winning workflow and automation capabilities, particularly on the ServiceNow platform, Bravium helps both public and private sector clients to streamline processes, improve productivity, and enhance customer experiences. The company blends big consulting expertise with the agility of a boutique firm, empowering organizations to break down digital silos and embrace digital transformation.

IT Project Management • Technology Consulting • Systems Life Cycle Development • IT Operations • Application and Infrastructure Transformation

51 - 200 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients. • We are seeking a ServiceNow SPM Engagement Manager to lead and oversee ServiceNow SPM implementations. • The Engagement Manager will be responsible for leading the successful delivery of ServiceNow SPM implementations, ensuring alignment with business goals. • Managing stakeholder expectations, acting as the primary point of contact for clients throughout the project lifecycle. • Driving customer engagement strategies to ensure adoption and satisfaction with ServiceNow solutions. • Overseeing ServiceNow-specific project roadmaps, timelines, and deliverables. • Collaborating with cross-functional teams to execute successful ServiceNow SPM deployments. • Identifying risks and proactively developing mitigation strategies related to ServiceNow SPM implementations. • Ensuring adherence to ServiceNow best practices and industry standards. • Supporting pre-sales activities, including scoping, estimating, and proposal development for ServiceNow SPM projects. • Providing ongoing governance and performance tracking post-implementation. • Driving continuous improvement initiatives within ServiceNow SPM to enhance business value.

🎯 Requirements

• U.S. Citizenship required. • Bachelor's degree from an accredited university. • Minimum 5+ years of experience in management and/or project management, with a proven ability to lead projects and mentor others in project management techniques. • Minimum 3+ years of experience managing ServiceNow implementations, including Strategic Portfolio Management (SPM) deployments. • Excellent oral and written communication skills, with the ability to effectively engage and convey clear messages to stakeholders at all management levels. • Strong ability to establish and maintain working relationships with peers and key stakeholders across the organization. • Demonstrated analytical and problem-solving skills, utilizing innovative thinking to address challenges. • Expertise in standard project management tools, methodologies, and frameworks (e.g., Agile, Scrum, ITIL). • Experience managing large-scale, enterprise-level projects with cross-functional teams.

🏖️ Benefits

• 15 PTO days • 11 paid holidays • Medical Insurance • Dental Insurance • Vision Insurance • Short Term and Long Term Disability coverage with 100% premium support • 401k Program with Bravium matching 100% of up to 4% of salary • Training Program • Employee Assistance Program • Maternity Leave • Quarterly performance bonus program • Referral bonus • Flexible work arrangements