Customer Solutions Engineer - West Coast

March 6

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Anomalo

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Anomalo is an AI-powered data quality monitoring platform designed for enterprises. The platform helps businesses ensure high data quality by automatically detecting, analyzing, and resolving data issues across their data stacks. With features like anomaly detection, data validation, and data observability, Anomalo provides robust tools to maintain data integrity, compliance, and security. It integrates with data warehouses and lakes to provide seamless monitoring and generates insights for better data-driven decisions. By employing machine learning models, Anomalo offers an automatic understanding of data patterns, enabling proactive resolution of potential data quality issues before they impact operations.

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $33M Series A on 2021-10

📋 Description

• Responsible for helping customers configure and integrate our data quality platform. • Lead architecture discussions, conduct implementation & configuration sessions, and coordinate with engineering resources. • Combine technical aptitude, exceptional communication skills, and creative problem-solving to assist customers. • Work cross-functionally to troubleshoot support issues, provide solutions, and build scalable internal processes. • Manage post-sales activities related to implementation, configuration, and ongoing support of customer environments. • Collaborate to ensure a seamless transition from pre-sales to post-sales. • Conduct architecture & implementation best practices training sessions with customers. • Own and resolve support cases through effective troubleshooting and consulting with internal teams. • Partner with engineering and application teams in the development of new products or enhancements. • Build support tooling and scale internal processes to enhance Anomalo’s products and services.

🎯 Requirements

• 5+ years working in external customer support or in a customer-facing engineering or support capacity. • Strong ability to translate technical concepts for non-technical stakeholders while also engaging deeply with technical users. • Proactive problem-solver with the ability to anticipate customer needs. • Experience managing support cases from triage to resolution, balancing multiple tasks, and staying organized in dynamic environments. • Big-picture thinker who identifies potential integrations, process improvements, and best practices to streamline customer support and deployments. • Technical Skills: • Proficiency in deploying and troubleshooting applications using Docker and Kubernetes. • Experience with AWS, Azure, GCP, and OpenShift. • Familiarity with SAML, OAuth, and other enterprise authentication methods. • Ability to read and write basic scripts using Bash, Python, or similar languages. • Experience working with APIs (REST) for data integrations and automation workflows. • Experience with tools like Lucidchart or draw.io for diagramming customer environments. • Knowledge of cloud-based data warehouses such as Databricks and Snowflake.

🏖️ Benefits

• Make An Impact: Join a growing company that delights our customers. • A values-driven, open and transparent culture that supports autonomy and growth. • Fully Remote: We were fully remote before it was a thing, and we believe your best work happens on your schedule. • Quarterly Onsites: While we love the flexibility of being remote-first, we also recognize the value of spending time together in person. • Generous Time Off: Enjoy 17 company holidays and unlimited vacation time that we encourage you to take. • Health Benefits: Comprehensive family-friendly medical, dental, and vision insurance plans. • Family Comes First: We offer 16 weeks of parental leave, during which you will receive your full pay. • Investment in the company & your future: Every employee is granted a meaningful equity package.