Activation Solution Engineer

March 6

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Snowflake

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Snowflake is a cloud-based data-warehousing company that provides an innovative platform for data storage, processing, and analytics. It enables organizations to handle large volumes of data efficiently, facilitating insights and business intelligence. Snowflake's architecture supports various data workloads, making it a versatile solution for enterprises looking to leverage their data for strategic decision-making.

Data Warehousing • Cloud • Analytics • Data Lake • Marketing Analytics

5001 - 10000 employees

Founded 2012

🏢 Enterprise

☁️ SaaS

📋 Description

• Engage with newly signed customers with a quick start outreach in the first 90 days • Set objectives, get customer dedication, track activities, and generate relevant documentation • Be accountable for documenting onboarding activities in tools like Salesforce • Collaborate with account teams to highlight risks and engage appropriate cross functional resources (i.e. professional services, partners, technical support). • Answer technical questions from customers regarding our technology, capabilities, solutions and applications and clearly explain our technology and product positioning to both business and technical users. • Identify gaps and enablement assistance to customer's technical users • Be able to engage partners at opportune time for strategic SOW • Orchestrate Snowflake’s internal programs and resources to support the customer’s onboarding journey • Demonstrate connectedness and contribute to a supportive work environment • Be responsible for your own development, seek feedback from others, and continually build your organizational, support process, and product knowledge • Identify recurring or systemic problems, and suggest ways we might continuously improve • Identify patterns in customer questions and find opportunities to automate outreach • Provide sentiment analysis and success planning • Manage a customer portfolio where you will create and implement various strategies to increase usage, adoption and growth of the platform measured via customer retention and growth. • Promote self-sufficiency through the creation and sharing of knowledge through multiple mediums and channels

🎯 Requirements

• Project Management skills to be able to track, manage and drive customers to agreed upon timeline with the agreed upon resources • Understanding and experience with data architecture, data analytics and cloud technology • Hands on experience with SQL required • Experience working with database technology (e.g. Snowflake, Databricks, Redshift, Azure SQL, BigQuery) and scripting languages (E.G. Python) • Experience working with Cloud technologies (AWS, Azure, Google Cloud) • Ability to solve customer specific business problems and apply Snowflake’s solutions • Ability to handle multiple projects simultaneously • Customer facing skills to effectively communicate our vision to a wide variety of technical and executive audiences • University degree in computer science, engineering, mathematics or related fields, or equivalent experience. • SnowPro Core certification a plus • Understanding of Data Science concepts a plus