Partner Solutions Consultant

March 5

Apply Now

Receive Emails with Similar Jobs

Zendesk

WebsiteLinkedInAll Job Openings

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

Help Desks • Customer Support • SaaS • Customer Community • Customer Service

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

📋 Description

• The Partner Solutions Consultant is responsible for all technical, solution, and competitive aspects of Zendesk's partner sales cycle. • Partner SC’s must be partner relationship focused, sales driven, and technically savvy. • They must be successful in coaching Partner CTO, Solutions Consultant, and Architect leads on the positioning and use of Zendesk. • The Partner SC will work, in conjunction with Partner Managers, Account Executives, Field SCs, Partner Technical Enablement, and Product Management. • The Partner SC will take ownership of the prime technical relationship with our partners to drive end customer success by proactively managing and delivering technical information to our partners onsite, online, and via telephone. • The partner SC must be independent in leading partners in sales cycles to successful closure.

🎯 Requirements

• 3+ years of Mid Market/Enterprise software experience. • Excellent interpersonal, communication, persuasion, presentation, and writing skills. • Outstanding problem-solving skills, including meeting a business requirement with a technical solution. • Previous experience working with or for Systems Integrators in a sales context. • Outstanding solution scoping abilities, using our existing solution and influencing new product development. • Experience mapping RFI/RFP requirements to software solutions. • Must be willing to work in a fast-paced environment with multiple roles. • Independent to recognize skill set gaps in partners and design and execute programs for solution sales enablement. • Must be willing to travel. • Obvious passion and people skills. • English language is mandatory.

🏖️ Benefits

• This position may also be eligible for bonus, benefits, or related incentives. • Flexibility to work remotely for part of the week. • Opportunity for collaboration and learning in person at Zendesk offices.