Key Account Manager

October 14

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Ansira

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Data Services • Trade Promotion and Co-op • Marketing Intelligence and Analytics • Local and Retail Marketing • CRM and Loyalty

1001 - 5000

💰 Private Equity Round on 2012-03

Description

• The role of the Key Account Manager (KAM) is pivotal to driving the continued success and expansion of our digital revenue within our partner network. • As a KAM, you will assume responsibility for nurturing key client relationships, fostering upsell and cross-sell opportunities, and contributing significantly to our overall growth strategy. • In this dynamic role, you will curate and oversee a portfolio of strategic clients at the partner level. • Your proactive engagement will involve both initiating conversations with clients within your portfolio and meticulously crafting success-driven metrics presentations. • Through these presentations, you will effectively demonstrate the value of our offerings, inspiring clients to consider augmenting their budgets and integrating complementary digital solutions into their existing engagement. • The ideal KAM should possess a strong sense of curiosity, driven by the desire to unravel challenges encompassing digital marketing strategy, precise targeting, and budget allocation. • Your capacity to delve into intricacies will empower you to craft comprehensive solutions. • One of the unique aspects of this role is the need to translate these complex concepts into relatable terms for small business owners who may not possess the same level of digital expertise. • Your adeptness at distilling intricate information into a cohesive, easily comprehensible recommendation will be key in fostering productive discussions and empowering our clients. • We're looking for an individual who can bridge the gap between the digital marketing landscape and our clients' needs, facilitating informed decision-making that drives their success.

Requirements

• Exceptional Communication: Possess outstanding oral and written communication skills, demonstrated through strong customer service interactions. • Digital Marketing Proficiency: Have a background in digital marketing, encompassing roles like account management, sales, or direct customer-facing experience, allowing you to connect effectively with clients. • Certifications: Google/Meta advertising and Google Analytics certifications are preferred, showcasing your commitment to staying updated with industry best practices. • Effective Communication Style: Strike a balance between assertiveness and thoughtfulness in conveying best practices to customers, providing clear guidance while being receptive to their unique needs. • Customer-Centric Mindset: Exhibit an unwavering drive to deeply comprehend customers and their challenges, demonstrating a level of understanding that surpasses their own awareness. • Problem-Solving Curiosity: Possess an inherent curiosity for solving issues related to digital marketing performance, fostering an innovative approach to overcoming challenges. • Engaging Personality: Reflect a positive personality that shines through both written and verbal communication, creating a rapport with customers that is both professional and approachable. • Versatile Multitasking: Exhibit the ability to effectively multitask and troubleshoot, addressing multiple challenges simultaneously. • Resourceful Solution-Seeking: Display a strong desire to tackle problems and overcome obstacles through creative and resourceful means, actively contributing to successful resolutions. • Objection Handling: Confidently navigate customer objections, showcasing your ability to communicate persuasively and address concerns effectively. • Stakeholder Relationship: Develop a robust understanding of account needs and expectations, building strong relationships with stakeholders within your portfolio. • Adaptability: Exhibit the capacity to adapt swiftly to evolving customer and market demands, ensuring your strategies remain aligned with dynamic requirements. • Quick Learning: Demonstrate an aptitude for rapidly grasping new technologies, software, and processes, facilitating seamless adaptation to changing landscapes. • Organizational Excellence: Possess strong organizational skills, enabling efficient management of tasks and responsibilities. • Collaborative Team Player: Embrace a collaborative team spirit, contributing to the collective success of the team and organization. • Sales Proficiency: Showcase strong sales skills, leveraging your expertise to drive successful client interactions and revenue growth.