Head of Product

3 days ago

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Appcues

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Appcues is a user engagement platform designed to help SaaS businesses improve user onboarding, feature adoption, and retention. With tools like in-app messaging, email, push notifications, and data tracking, Appcues enables companies to create personalized user journeys and automate multi-channel messaging workflows. Over 1,500 businesses use Appcues to enhance their user experience, engage customers, and drive product adoption by delivering timely and relevant messages across all user touchpoints. The platform focuses on harnessing user behavior data to optimize engagement strategies and improve the overall effectiveness of customer interactions.

user onboarding • activation • growth marketing • product adoption • SaaS

51 - 200 employees

☁️ SaaS

🤝 B2B

⚡ Productivity

💰 $7M Debt Financing on 2022-01

📋 Description

• We’re looking for a Head of Product (VP Level) to lead our product vision, strategy, and execution. This role is an opportunity to lead the future of customer engagement and drive the evolution of a category-defining SaaS platform. We are committed to building the future and redefining our category. We need a strong product leader to discover and drive our future offering, leveraging our strengths. • As our product leader, you will be responsible for defining our product strategy and executing a bold vision that makes Appcues the unequivocal leader in user engagement. Your mission is to leverage our extensive legacy, customer base and data asset to build a beautifully simple and autonomous product that removes complexity for our customers—enabling them to engage their users seamlessly throughout the customer lifecycle. • You will lead and grow the product management and design teams, partner closely with engineering, and ensure our R&D investments translate into measurable customer and business impact.

🎯 Requirements

• Proven leadership in SaaS – Experience leading product teams in SaaS where design and UX are critical in businesses from $20m-$150m ARR. • Customer experience expertise – Deep understanding of customer journeys, engagement, and retention strategies. • Understanding of technical details around code base composition, engineering metrics, server and data processing management. • Skilled at simplifying complexity, taking tooling into expert led, turn key solutions that are easy for C suite executives to see value in and users to get started on. • Experience & passion for using data, tooling and models to create agentic and AI models that exponentially improve time to value for customers. • First-principles thinker – Skilled at breaking down complex problems into simple, scalable solutions. • Strong leadership & influence – Able to build, inspire, and align cross-functional teams. • Bias for action – Pragmatic, hands-on, and execution-focused. • Expertise and experience working in GTM and martech tools

🏖️ Benefits

• 100% remote - We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. This won't change post-COVID as we are committed to being 100% remote for the long-term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and we get together annually for a fun off-site retreat. • Well-being - You'll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave. • Fair pay - Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market value • Home office and tech budget - Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology. • Coworking space, on us - Home office not cutting it? We'll reimburse your monthly coworking fees. • Equity - We want everyone invested in our success. We grant every employee equity in the company. • Transparency and collaboration - We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns., and an annual learning stipend. • Flexible Time Off - We believe time away to reflect and explore makes us all more productive, so employees don’t accrue vacation time – they work with their managers to schedule time off when they need it, consistent with our Flexible Time Off policy. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays.