Director of Customer Success

4 days ago

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Appfire

WebsiteLinkedInAll Job Openings

Enterprise Collaboration • Agile • Enterprise Wikis • Process Management • Enterprise Consulting

501 - 1000

💰 $100M Private Equity Round on 2021-03

Description

• Choose to work where you thrive: Whether from home, in one of our offices, or while exploring the world, you decide where you’re most productive. • Choose to balance your life without compromise: Plan your workday around your needs and what matters most to you. • Choose to grow on your terms: Take charge of your professional growth with access to online learning platforms, facilitated training, leadership programs, and internal hackathons. • Appfire is looking for a Director of Customer Success which is a key leadership role responsible for developing and executing the strategy to ensure our enterprise customers realize maximum value from our solutions. • Lead, mentor, and scale a high-performing Customer Success team focused on delivering exceptional service and business outcomes for enterprise clients.

Requirements

• Proven experience building and scaling a Customer Success organization from the ground up in a high-growth SaaS environment. • Demonstrated ability to develop and execute a Customer Success playbook that drives business outcomes, including retention, expansion, and customer satisfaction. • Experience managing and mentoring a large Customer Success team, including enterprise-level client engagements. • Strong understanding of SaaS metrics, including Net Revenue Retention (NRR) and Customer Lifetime Value (CLTV), and how to influence them. • Track record of working with a global, enterprise customer base, particularly within the Fortune 500. • Ability to work cross-functionally and align with Channel, Product, and Marketing teams to ensure cohesive customer strategies. • Experience using Salesforce CRM is a big plus. • Data-driven mindset, with a strong ability to leverage analytics to inform decisions and optimize processes. • Bachelor’s degree required; MBA or other advanced degree preferred.

Benefits

• Every Appfire employee is eligible for company equity. • 401(k) Matching Component. • Access to the Appfire University learning platform – a hub of knowledge, interactive resources, and engaging instructor-led courses designed to fuel your learning journey with unparalleled depth and accessibility. • Access to O’Reilly learning platform for technical skills training. • 10 paid holidays + Flexible PTO – no set number of days that you must take in a year. • 100% company-paid health insurance. • 50/50 split dental and vision insurance. • 24 hours of paid time off to participate in Appfire Town, Appfire’s Corporate Social Responsibility (CSR) Program. • Flexible Spending Accounts. • Mobile phone and Internet stipend.