Appitsimple Infotek Pvt. Ltd.
AppitSimple Infotek Pvt Ltd - A Pioneer product-based IT company that has been revolutionizing & simplifying the way organizations do business since the last many years. The Company is better known for its innovative platform & product - SoftwareSuggest and CallHippo respectively.
Mobile Application Development • Web Development • Digital Marketing • IoT Application Development • Software Consultant
51 - 200 employees
Founded 2013
Customer Success Manager - CH
March 17
Appitsimple Infotek Pvt. Ltd.
AppitSimple Infotek Pvt Ltd - A Pioneer product-based IT company that has been revolutionizing & simplifying the way organizations do business since the last many years. The Company is better known for its innovative platform & product - SoftwareSuggest and CallHippo respectively.
Mobile Application Development • Web Development • Digital Marketing • IoT Application Development • Software Consultant
51 - 200 employees
Founded 2013
📋 Description
• Act as the primary point of contact for assigned customers, managing their onboarding, adoption, and ongoing success. • Develop strong relationships with customers by understanding their business goals and providing proactive solutions. • Monitor customer health metrics, identify risks, and implement retention strategies. • Drive product adoption by educating customers on best practices, new features, and integrations. • Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience. • Regular check-ins, QBRs, and gather customer feedback to drive improvements. • Identify upsell and cross-sell opportunities, working closely with the sales team to drive revenue growth. • Handle escalations and work towards quick resolutions to maintain customer satisfaction.
🎯 Requirements
• 4-5 years of experience in Customer Success, Account Management, or Customer Support in a B2B SaaS environment. • Strong understanding of SaaS business models, customer journeys, and retention strategies. • Excellent communication and interpersonal skills, with a customer-first mindset. • Ability to analyze customer data and derive actionable insights. • Experience with CRM tools, customer success platforms, and support software. • A proactive problem solver with a strong sense of ownership.
🏖️ Benefits
• 5-day Workweek • Uncapped Performance-Based Incentives • Reward & Recognition Programs • Annual Company Retreats • Employee Referral Rewards
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