Application Support Analyst - Salesforce Service Cloud

6 days ago

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Applied Value Technologies

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Application Development • Application Support • ITSM • IT Consulting • Staffing

51 - 200 employees

☁️ SaaS

🛍️ eCommerce

🏢 Enterprise

Description

• Application Support Analyst for Salesforce Service Cloud • Must reside within the United States for remote role • Drive complex issue resolution and automation activities • Collaborate with stakeholders and deliver technical solutions • High quality service to all users and stakeholders

Requirements

• Bachelor's degree in computer science, Information Systems, Business Administration, or related field • 3-5+ years of experience implementing, configuring, and supporting Salesforce Service Cloud Claim Management Module • L2/L3 proficient in supporting and troubleshooting Salesforce Service Cloud applications • Documentation and knowledge management • Attention to detail • Understanding of cloud computing concepts • Excellent verbal and written communication skills • Experience operating with SLAs in a client-facing role in a production environment • Ability to work effectively as part of a team • Highly organized with the ability to manage multiple cases and tasks simultaneously • Experience with case management, automation, and service analytics in Salesforce • Intermediate SQL skillset

Benefits

• Competitive salary + performance bonus • Flexible time off • Sick leave • Up to 100% employer - paid healthcare benefits (medical, dental, vision) • 100% paid parental leave - up to 16 weeks (eligible after 1 year of employment) • $1,200 Learning & development allowance (annually) • $1,200 Health & Wellness allowance (annually) • Employee referral program • 401k match up to 4% • 12 paid holidays annually