Principal Technical Account Manager

September 26

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AppOmni

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Cloud Security • SaaS Security • SaaS Compliance • SSPM • SaaS Security Management

51 - 200

💰 Series C on 2022-12

Description

•About AppOmni •AppOmni is leading the cybersecurity and AI revolution. •Company created SaaS security posture management (SSPM). •Over 25% of the Fortune 100 are using our platform. •Mission is to prevent SaaS data breaches by securing enterprise applications. •Looking for a strategic, growth-focused, and results-driven Principal Technical Account Manager. •Responsible for driving value across customers. •Ensure customers engage and recognize potential of AppOmni product. •Partner with customer’s team, act as a trusted advisor and technical expert. •Manage all post-sales technical and functional needs for top enterprise customers. •Develop a trusted advisor relationship with customer champions and technical teams. •Ensure a deployment and adoption plan is in place with each customer. •Work with CSM team to monitor and identify adoption and utilization trends. •Introduce, demonstrate, and implement new products and features as they become available. •Develop expertise in AppOmni’s API capabilities. •Assist regular health check meetings for tactical items. •Help customers document their technical success criteria and strategy. •Work with customers to develop a roadmap for achieving desired architecture. •Track accounts to identify customer risk and work actively to eliminate it. •Act as technical voice of the customer to our internal stakeholders. •Evangelize customer success stories with the Marketing team. •Put customer’s needs first and demonstrate customer obsession.

Requirements

•10-12+ years experience in customer success and/or technical account management in a SaaS organization, consulting, technical customer support, or sales engineering. •Current experience working directly with large enterprise customers, Fortune 100 companies, and C-level executives. •SaaS security experience, Cloud security experience, Identity and Access Management, vulnerability management, or experience in other cybersecurity disciplines are strongly preferred •Experience with Python, Django, and/or other common developer frameworks to extract, transform, and load data through various API interfaces. •Experience working with REST APIs •Understanding of various authentication methods •Ability to understand various SaaS Applications’ RBAC structure •Strong engineering skills to leverage in building integrations and supporting customers in their experience leveraging the AppOmni Developer Platform. •Experience supporting customer organizations comprised of security teams and business application owners •Working knowledge of common SaaS solutions such as Salesforce, M365, ServiceNow, Workday, Okta. •Self-driven and self-motivated individual who enjoys a fast moving and constantly changing environment. Startup experience is a plus. •Strong customer facing and presentation skills with the ability to establish credibility with multiple stakeholders. •Has handled difficult customers or situations and can demonstrate resolutions. •Proficiency in Salesforce, Gainsight, and Zendesk is preferred. •You enjoy planning, adjusting, executing, winning, and celebrating as a team •Ability to travel to customer locations monthly

Benefits

•Working remotely •New hire home office / computer equipment stipend •Generous paid time off •Paid company holidays •Paid floating holidays •Paid parental leave •Paid sick time and paid family leave for applicable states •Health insurance - medical, dental, and vision with HSA option •LifeWorks Employee Assistance Program •Company-provided life insurance, AD&D, STD/LTD and additional supplemental life insurance options •401(k) and Roth retirement saving accounts •Monthly wellness benefit reimbursement