Technical Account Manager - Federal

August 13

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Vasion

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Vasion enables organizations to digitize content and automate workflows to drive compliance, scalability, and accountability$1. .$1

Enterprise Document Management • Regulatory Compliance • Workflow and process automation • Imaging • MaxxDocs

201 - 500

Description

• You will be the primary technical resource for TAM Customers in Federal, State, Local and Education accounts. • The selected candidate is responsible for actively driving Customer success, being a master facilitator and managing the technology implementation of our software. • The TAM will provide a broad range of expertise to analyze, propose change and determine its effectiveness from the perspective of the customer. • At each phase, the candidate must be able to identify and remove technical barriers supporting the software and our Customers. • The candidate must be able to articulate the technology and product positioning to both business and technical users. • The candidate must be able to establish and maintain strong relationships throughout the customer life cycle and promote customer satisfaction.

Requirements

• 7+ years of experience supporting FED/SLED customers. • 7+ years of related Microsoft IT desktop support experience • 7+ years Network/LAN/System administration experience • 7+ years Providing Technical Customer Service • US Federal/Security Clearance preferred • 2-3 years development experience in one or more of development methodologies and technologies in one or more than of the following: JavaScript, typescript, vue, go, .net framework, python. • Someone who understands logic and coding who is a self-starter that can figure things out. • Familiarity, awareness, and strong solid understanding of Infrastructure Knowledge in Azure and/or AWS • Database knowledge and experience in MySQL and Microsoft sql • Working knowledge of VDI (Citrix, VMware, ESXi, Hyper-V, IGEL & Google Cloud Platform) • An enthusiastic person who loves working in an entrepreneurial environment with smart, talented, and passionate individuals who just happen to make and sell amazing software. • Have the proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, automations, and innovation available in the Vasion Solutions. • Have a strong desire to succeed by owning your role, responsibilities and Customer needs. • Adept at multitasking to achieve individual, team and organizational goals • Practiced at public speaking, delivering presentations and product installation • Ability to Listen, Understand, Adapt, and Articulate: • Listen to the customer tell their story • Understand the challenges the customer faces • Adapt messaging to identify solutions • Articulate a winning game plan to the customer • Understanding of LANs, VLANs, SaaS and WANs • Working knowledge of Active Directory & LDAP • Working knowledge of Idp (Okta, Azure, etc.) • Working knowledge of applications deployment using GPO, SCCM, or others • Microsoft Office Suite, html basics, basic scripting, website administration, and IIS • Mastery of one or more client operating systems: Microsoft, Apple OS X, Chromebooks, Linux Ubuntu, RedHat, IGEL • Salesforce, Microsoft Office, and Google Docs experience a plus • Associates/Bachelors preferred in Computer Science • Able to travel up to 20% of the time

Benefits

• Flexible work environment • Discretionary Vacation bonus • Flexible paid time off • Paid parental leave • Competitive pay • A full suite of traditional benefits • Training/Advancement opportunities • 401k with company-match • Mental Health Wellness Support • Financial wellness education • Company-contributed HSA • Headquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc. • Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunch