Technical Account Manager

July 26

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Level AI

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Contact center software using advanced AI & NLU to automate outdated workflows for support agents & QA teams.

51 - 200

💰 $20M Series B on 2022-03

Description

• Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients. • Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs. • Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues. • Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients. • Identify opportunities for upselling and cross-selling our solutions to existing clients. • Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.

Requirements

• Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience • 4 years of experience in a hands on technical role 2-3+ years of experience delivering successful customer implementations • Strong technical background with a good understanding of SaaS platforms, APIs and cloud services. • Excellent project management skills with the ability to juggle multiple projects simultaneously. • Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders. • Exceptional organizational and problem-solving skills. • Strong communication skills in English (both written and verbal).