Technical Account Manager

November 19

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Let's Do This

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51 - 200 employees

⚽ Sports

🛍️ eCommerce

👥 B2C

Description

• You will be responsible for partnering with new clients (either from signature or from Go Live) to ensure a seamless transition to our platform, and to deliver ongoing success for them. • This role will be central to our next phase of growth, and critical to our success in the US as we build on our track record in the UK. • You will need to be a personable problem solver for these event organizers as they put on fantastic races across the country. • You will be the voice of the customer, influencing our product roadmap, as well as making the most out of our existing solutions. • This role will be based in the East Coast, and is largely remote, though there may be opportunities to spend regular time in our clients’ offices (potentially one day per week). • There will be periods of time where newly signed relationships require in-person working sessions over a period of days for a seamless transition to our technology, so you will need to be willing to travel (across the US and to UK HQ as required) and be available for onsite support for the EO during certain blocks of time. • This will likely include some weekends (with TOIL), as most events take place on a Saturday.

Requirements

• Technically savvy with the ability to articulate product functionality effectively. • Experienced in cross-team collaboration, project management, and relationship-building. • Proficient in project management tools, methodologies, and best practices. • Executive presence, excellent communication skills, and proactive problem-solving abilities. • Highly organized, able to manage multiple priorities, and pay close attention to detail. • Comfortable with ambiguity, willing to travel, and passionate about continual learning. • Inspired by our mission-driven approach, with a passion for the endurance industry.