Technical Account Manager

October 10

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AppOmni

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Cloud Security • SaaS Security • SaaS Compliance • SSPM • SaaS Security Management

51 - 200

💰 Series C on 2022-12

Description

• About AppOmni: AppOmni, a leader in SaaS Security, helps customers achieve secure productivity with their applications. • About the Role: AppOmni thrives off the success of our customers, and we’re looking for a strategic, growth-focused, and results-driven Principal Technical Account Manager to engage and enable AppOmni’s largest customers. Our Customer Success team serves as the primary advocate for our customers, guiding them along a path to success and engaging resources across AppOmni to accelerate the adoption of the AppOmni product. • As a Principal TAM, you will be responsible for driving the value across customers to ensure they are actively engaged and fully recognizing the technical and functional potential of the AppOmni product. Partnering directly with the customer’s team, you’ll have polished communication and a strong presence, coupled with the unique ability to act as a trusted advisor and technical expert on the AppOmni product. • What You’ll Do: Manage and serve as the primary point of contact for all post-sales technical and functional needs for AppOmni’s top enterprise customers through strong technical acumen, in-depth product knowledge, relationship-building, strategic planning, business value articulation, and execution. Be consultative and be viewed as a technical SME by exhibiting a complete understanding of customer technical goals and objectives.

Requirements

• 7-12+ years experience in customer success and/or technical account management in a SaaS organization, consulting, technical customer support, or sales engineering. • Current experience working directly with large enterprise customers, Fortune 100 companies, and C-level executives. • SaaS security experience, Cloud security experience, Identity and Access Management, vulnerability management, or experience in other cybersecurity disciplines are strongly preferred. • Experience with Python, Django, and/or other common developer frameworks to extract, transform, and load data through various API interfaces. • Experience working with REST APIs. • Understanding of various authentication methods. • Ability to understand various SaaS Applications’ RBAC structure. • Strong engineering skills to leverage in building integrations and supporting customers in their experience leveraging the AppOmni Developer Platform. • Experience supporting customer organizations comprised of security teams and business application owners. • Working knowledge of common SaaS solutions such as Salesforce, M365, ServiceNow, Workday, Okta. • Self-driven and self-motivated individual who enjoys a fast moving and constantly changing environment. Startup experience is a plus. • Strong customer facing and presentation skills with the ability to establish credibility with multiple stakeholders. • Has handled difficult customers or situations and can demonstrate resolutions. • Proficiency in Salesforce, Gainsight, and Zendesk is preferred. • You enjoy planning, adjusting, executing, winning, and celebrating as a team. • Ability to travel to customer locations monthly.

Benefits

• Base Salary: The annual base salary compensation range in the U.S. for this role is: $101,000 - $173,000 USD. Final offer amounts are determined by factors such as the final candidate’s skills, qualifications, and experience, as well as business considerations and peer compensation. • Stock Options: Our vision is to not just grow as a company but to grow together. By offering stock options, we are inviting you to be an integral part of our journey forward. • Benefits: The many benefits of employment with AppOmni include working remotely, new hire home office / computer equipment stipend, generous paid time off, paid company holidays, paid floating holidays, paid parental leave, paid sick time and paid family leave for applicable states, health insurance - medical, dental, and vision with HSA option, LifeWorks Employee Assistance Program, company-provided life insurance, AD&D, STD/LTD and additional supplemental life insurance options, 401(k) and Roth retirement saving accounts, and a monthly wellness benefit reimbursement. All benefits are subject to eligibility requirements and plan details.