Senior Technical Account Manager

September 9

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Mattermost

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Helping you build better software by aligning teams, tools, and processes across the entire development lifecycle.

51 - 200

💰 $50M Series B on 2019-06

Description

• Serve as the primary technical lead to guide key customers through implementation, integration, and expansion of Mattermost. • Identify and architect key points of integration for the Mattermost platform within the customer's environment. • Deliver predefined Onboarding Journey process and help evolve the process through continuous improvement. • Interact with customers to unblock the power of Mattermost’s product. • Solve challenges across a diverse range of technologies from databases to Docker, and RESTful web services.

Requirements

• 5+ years Technical Account Management, Customer Support, hands-on Sales Engineering or equivalent experience - developers interested in working directly with customers are highly encouraged to apply. • Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, and container platforms. • Expertise in open source and SaaS is a major advantage. • Interest in working creatively with customers to understand technical and business requirements and implement solutions, including change management and technical engagement delivery. • Outstanding written and verbal communications skills, with the ability to go deep with technical customer resources or to describe the value proposition of Mattermost to IT executives. • Excellent presentation skills for presenting advanced technical concepts. • Experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizations. • Ability to travel up to 30% (Post-COVID).