Customer Success Manager
September 19
Description
• Establish a relationship with assigned clients to provide a friendly customer experience. • Ensure retention and satisfaction of all assigned clients by delivering an overall dedicated and caring service. • Aid clients in onboarding, service implementation, and planning of service roll-out. • You will be coordinating other teams and their involvement in the rollout of the Apporto service. • You will also be assisting in supporting your assigned clients, in some cases via high tier support. • This is both a technical and a consultative role.
Requirements
• Bachelor's degree or equivalent experience. • Experience in Customer Success or a TAM equivalent role. • Experience with Windows operating systems and overall Windows mechanics. • Strong understanding of Active Directory. • Networking experience is an added plus. • Understanding Mac OS X and Linux is an added plus. • Experience with Server OS is an added plus. • Experience with virtualization technology is an added plus, cloud or otherwise. • Application deployment and packaging is an added plus. • Understanding of various SSO technologies is an added plus. • Any cloud experience is also an added plus. • Having worked in higher education is an added plus. • Strong written and verbal communication skills. • The ability to provide application support or operating system support is greatly appreciated. • Detail oriented and analytical • Being able to triage issues based on symptoms and understanding the process of issue ownership, being able to delegate tasks is desired. • Demonstrated ability to increase customer satisfaction. • Outgoing, eager to learn new technologies, positive attitude, and team-oriented mindset - is a huge plus!
Benefits
• Competitive salary • Benefits • Commission • Stock options
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