Enterprise Customer Success Manager

September 16, 2024

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Rentable

Rentable is a leading online apartment marketplace that connects renters with an extensive inventory of available apartments nationwide. The platform enables renters to browse, filter, and tour human-verified listings, making the process of finding a suitable rental convenient and efficient. Since its inception in 2012, Rentable has grown to cover over 300 cities, providing more than seven million renters with access to accurate and credible rental information. Rentable also offers features like pet-friendly listings and rent affordability calculators, making it a trusted choice for renters across the U. S.

Technology • Information and Internet

Description

•As an Enterprise Customer Success Manager, you'll drive customer relationships for ApartmentIQ •Proactively manage a portfolio of Enterprise & large mid-market customers •Identify and work cross-functionally to remediate clients at risk •Develop and build strong relationships with key customer stakeholders •Partner closely with other teams to translate business needs into solutions •Provide actionable insight and data analysis to your customers •Meet with top accounts in person twice per year •Provide process enhancement feedback and promote teamwork •Identify and close opportunities for growth •Demonstrate increasing knowledge of Rentable products •Accurately document and update client records and interactions •Ensure compliance with Rentable best practices

Requirements

•Extensive experience in a client-facing / account management role (5+ years) •Business savvy with a consultative, problem-solving approach •Proven track record of success with a verifiable history of exceeding customer success goals •Experience with Salesforce (or similar CRM systems) •Proven ability to work in a fast-paced, team-centered work environment •Prior experience in SaaS, multifamily, or PropTech •Technical aptitude and ability to identify alternative solutions to customer issues •Ability to handle multiple, critical, high-priority issues with a sense of urgency •Proficiency with Google Suite Products •Excellent communication skills – verbal, written, and interpersonal with strong active listening skills •Ability to demonstrate effective problem-solving skills and strong client orientation •Detail-oriented and dependable, with a positive and inquisitive attitude •Exhibit a high degree of self-motivation, drive, and a proactive nature •Bachelor's degree or higher

Benefits

•100% remote workplace •Competitive Compensation •Stock Options •Open Vacation Policy (you take vacation whenever you want) •Medical, Dental, and Vision Insurance •100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program •401k Program

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