Solutions Architect

February 8

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Appspace

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Appspace is a workplace experience platform designed to enhance communication and management within physical office spaces. It offers a comprehensive suite of tools including digital signage, space reservation, employee apps, intranet solutions, and visitor management, all centralized in a single platform. Appspace integrates with popular workplace tools like Microsoft Teams and Google, allowing users to manage employee communications, office spaces, and workplace technology seamlessly. The platform is designed to improve the office experience by connecting people, places, and spaces, making it ideal for hybrid work environments and frontline workers. Appspace aims to consolidate tech stacks while ensuring easy management and communication within organizations.

IPTV • video walls • kiosks • room booking • dashboards

201 - 500 employees

🏢 Enterprise

⚡ Productivity

☁️ SaaS

💰 Private Equity Round on 2019-12

📋 Description

• About Appspace: We’re passionate about creating better work experiences for people everywhere. • Your Role as a Solutions Architect: A highly experienced and passionate customer advocate thriving in a complex technical environment. • Client Relationship Management: Build and maintain strong, long-term relationships with key client stakeholders. • Technical Consultation: Act as a trusted technical advisor providing expert advice and guidance to clients. • Problem Resolution: Identify, diagnose, and resolve complex technical issues promptly and effectively. • Solution Implementation: Collaborate with cross-functional teams to implement and deploy technical solutions. • Client Education: Conduct training sessions and workshops to enhance client knowledge and adoption of products and services. • Performance Monitoring: Monitor system performance, identify potential issues, and implement corrective actions. • Risk Mitigation: Proactively identify and mitigate potential risks to minimize service disruptions. • Continuous Improvement: Stay up-to-date with industry trends and emerging technologies to drive innovation. • Documentation: Actively write and maintain comprehensive documentation of customers deployments. • Cross-Functional Collaboration: Work closely with sales, engineering, product, support and leadership teams.

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or a relevant field • Minimum of 5 years of experience in a development role, preferably in a customer-facing capacity • Strong technical background with a deep understanding of RESTful APIs, JSON data structures, and front-end technologies like HTML • Hands-on experience with Microsoft ecosystem applications like Sharepoint, O365, MS Teams, Viva Engage and APIs • Experience managing client projects, from requirement analysis to post-deployment support • Familiarity with software development and API testing tools such as Postman • Experience with complex SQL Database models, PowerShell scripting, Azure platform services and infrastructure tools • Excellent communication and interpersonal skills capable of explaining technical concepts to non-technical users • Proven ability to build strong relationships with clients • Strong problem-solving and analytical skills • Ability to manage multiple priorities and work under pressure • Proficiency with ticketing systems and CRM tools • A passion for customer success and a commitment to delivering exceptional service

🏖️ Benefits

• Competitive salaries • Employer paid medical, dental, and vision coverage • Mental health resources • Flexible work schedules • Remote work opportunities • A casual dress work environment • Reduced working hours in August • Appspace Quiet Fridays (No non-essential internal meetings scheduled) • Gym allowance • Training allowance • Training days off