Account Manager

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APS Payroll

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Core HR Software • Payroll Management System • Time and Attendance Tracking Software • HR Reporting Software • Recruitment and Onboarding Software

51 - 200 employees

☁️ SaaS

👥 HR Tech

📋 Compliance

Description

• Fully remote position. • Focus on revenue retention and expansion of client relationships. • Manage existing client accounts within the SaaS HCM space. • Ensure client satisfaction and identify upsell opportunities. • Collaborate with internal teams to enhance client experience. • Conduct quarterly business reviews with clients.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field; or equivalent experience. • 2+ years of experience in account management, sales, or client success in the SaaS industry, preferably within HCM. • Proven track record in revenue retention and expansion, with a focus on upselling and cross-selling to existing clients. • Strong interpersonal and relationship-building skills with the ability to influence stakeholders at all levels. • Excellent communication and presentation skills, with a focus on consultative selling and value-based client interactions. • Ability to work independently, prioritize tasks effectively, and manage multiple clients in a fast-paced environment. • Proficiency in CRM software (e.g., Salesforce) and other sales management tools. • Experience in the HCM industry, with knowledge of HRIS, payroll, benefits administration, or similar systems. • Familiarity with account planning and the customer success lifecycle, including customer health metrics and churn prevention strategies. • Data-driven mindset with strong analytical skills for managing retention and expansion KPIs. • Strong client centric focus. • Demonstration of outstanding communication skills internally and externally, across teams and functions. • Strong ability to manage multiple projects and tasks and meet deadlines. • Strong written and verbal communication skills for communicating progress at each phase of development as appropriate, including published roadmaps, requirements and other information. • Strong planning and organizing skills and attention to details. • High degree of both technical expertise and business acumen. • Ability to work with people and work as part of a team. • Must be able to work in an environment in which constant deadlines exist. • Must be able to work the hours necessary to successfully perform in this position. • Must understand all company guidelines, procedures, and workflow. • Must be willing to embrace the APS culture which includes respect, communication, team work, client focus, continuous change, training and other learning opportunities.

Benefits

• Medical, Dental & Vision Insurance (employee only tier of coverage for medical and vision paid at 100% by APS) • Short Term Disability (short term disability paid at 100% by APS for employee) • Long Term Disability • Life Insurance • 401(k) for Retirement (eligible after 30 days of employment; employer match/no vesting schedule) • Paid time off (PTO) • Holiday paid time off