Account Manager - Emerging Business

2 days ago

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Extend

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

🔌 API

🤝 B2B

Description

• Extend is modernizing the protection plan industry using cutting-edge technology and customer service. • Aiming to disrupt an archaic industry while fostering a culture of learning and diversity. • Manage a portfolio of merchant partners, executing onboarding and building relationships. • Analyze feedback for product improvement and collaborate on data analytics products. • Own merchant advocacy and escalations to improve offerings.

Requirements

• Bachelor’s degree or equivalent experience with at least 2 years of customer-facing experience at a technology, consulting or financial services company. • Excellent customer relationship management skills. • Highly skilled time/task management with the ability to independently execute a strategy within your portfolio. • Strong problem solving and presentation skills. • Ability to manage projects cross-functionally with Product, Sales & Engineering with a high attention to detail. • Curiosity to dive deep into the industry specific details of the products and processes of the merchants in your portfolio. • Experience with upsell and renewals, particularly within the eCommerce space is a huge plus.

Benefits

• Competitive salary based on experience, with full medical and dental & vision benefits. • Stock in an early-stage startup growing quickly. • Very generous, flexible paid time off policy. • 401(k) with Financial Guidance from Morgan Stanley.