D365 Customer Engagement Presales Solutions Architect

October 30

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Arbi Arredobagno

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Description

• Collaborate with sales teams to understand client needs and design tailored Dynamics 365 Customer Engagement solutions. • Provide technical expertise and support during the pre-sales process, including product demonstrations, proof of concepts, and responding to RFPs/RFIs. • Engage with clients to gather requirements, present solutions, and articulate the value proposition of Dynamics 365 solutions. • Lead workshops and discovery sessions to gather and document client requirements, translating them into effective solution designs. • Work closely with the implementation team to ensure a smooth transition from pre-sales to project delivery. • Stay updated on the latest trends and developments in Dynamics 365 and related technologies and provide insights to clients and internal teams. • Prepare detailed solution proposals, technical documentation, and presentations to effectively communicate solution designs to clients and stakeholders. • Provide training and enablement to sales teams and clients on Dynamics 365 Customer Engagement capabilities and best practices.

Requirements

• Minimum of 5 years of experience in a pre-sales or solution architect role, with a focus on Dynamics 365 Customer Engagement. • Strong technical knowledge of Dynamics 365 Customer Engagement modules, including configuration, customization, and integration capabilities. • Excellent verbal and written communication skills, with the ability to present complex technical concepts to diverse audiences. • Strong analytical and problem-solving skills, with the ability to design innovative solutions that meet client needs. • Microsoft Certified: D365 Sales Functional Consultant, Power Platform Solution Architect, D365 Customer Service Functional Consultant. • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.