Solution Engineering Manager - End User Services

November 14

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Astreya

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Amplified Enterprise Productivity and Employee Satisfaction • IT End User Support • Asset Management • Network Operations Support • Contract Management

1001 - 5000

Description

• As the Solution Engineering Manager for End User Services at Astreya, you’ll be at the forefront of designing, implementing, and optimizing cutting-edge end user services and support solutions. • You’ll be leading the charge to deliver brilliant, high-performance support services that enhance operational efficiency and align seamlessly with client business goals. • Work closely with sales, service delivery, and technical operations teams to craft world-class service desk and end user support solutions that address critical business challenges. • Looking for an innovative, data-driven leader who thrives on creating exceptional customer experiences and pushing the boundaries of service excellence. • This role shapes the future of end user services across a diverse range of clients and industries.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. • 5+ years of experience in end user services, technical support, or service desk operations within a managed services or IT services environment. • 3+ years of experience in a leadership role, managing technical teams in solution engineering, IT service management, or Service Desk operations. • Strong knowledge of ITIL frameworks, service desk solutions, and end user support technologies. • Experience designing and delivering managed services solutions for end user environments, including Windows/Mac OS/ChromeOS support, Google Workspace/Office 365, remote desktop tools, and endpoint management systems. • Deep understanding of how to use data to understand and manage service performance • Proven ability to manage and appropriately prioritize multiple projects, priorities, and deadlines in periods of high demand. • Excellent communication and presentation skills with the ability to influence both technical and non-technical stakeholders through influential leadership. • Strong problem-solving abilities and a customer-focused mindset.

Benefits

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only • Dental provided through Cigna (DPPO & DHMO options) • Nationwide Vision provided through VSP • Flexible Spending Account for Health & Dependent Care • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera • Corporate Wellness Program • Employee Assistance Program • Wellness Days • 401k Plan • Basic Life, Accidental Life, Supplemental Life Insurance • Short Term & Long Term Disability • Critical Illness, Critical Hospital, and Voluntary Accident Insurance • Tuition Reimbursement (available 6 months after start date, capped) • Paid Time Off (accrued and prorated, maximum of 120 hours annually) • Paid Holidays • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law