Director - Client Experience

December 30, 2024

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Arbi Arredobagno

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1987

👥 B2C

🛒 Retail

Description

• Argano is looking for a dynamic Director of Client Experience (DCE) to lead game-changing strategic initiatives and spearhead large-scale Microsoft Dynamics 365 projects. • In this exciting role, you’ll be the trusted advisor for our clients, driving digital transformation, and delivering innovative solutions that elevate their business. • You'll shape the future of client success by building strong relationships, overseeing impactful projects, and leveraging the latest in Customer Engagement and Power Platform technologies to unlock new possibilities!

Requirements

• Bachelor’s Degree in Business Administration, Computer Science, Computer Engineering, MIS or related field • 10+ years of experience in Project Management, Relationship management/Account Management Experience • Demonstrated experience building relationships and presenting to C-level executives • Excellent communication, presentation, training, client relationship and analytical skills • Customer-oriented attitude and excellent interpersonal skills • Demonstrated ability to be highly effective in a virtual team organization • Expert on delivering Sales, Customer Service, Marketing, Field Service, or telephony solutions within the Microsoft platform • Credible knowledge across the Microsoft stack including Customer Engagement and Power Platform • Multiple examples of major enterprise services project delivery successes • Demonstrated expertise in project estimation and phase breakdown of work programs • Experience “turning around” projects that initially had significant delivery or technical issues • Familiar with Agile implementation methodologies (Scrum, SAFe, Kanban) • Ability to work in a constantly changing environment with limited direction • Good time management, well-organized, consistently meets commitments and creates high-level deliverables • Demonstrate strong analytical and problem-solving skills, particularly with regard to anticipating and solving problems or issues before they occur or become critical • Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations without damage to the relationship • Identifies high-potential employees and stimulates their growth • Self-starter with the ability to work within an operating framework • Demonstrated pre-sales ability • Ability to evangelize Argano’s solution offerings to our clients and communicate the business impact of new products and technologies • Strong communication and social skill including • Authentic –demonstrating impeccable integrity and being genuine in their interactions • Balanced – ability to morph their communication styles and relate to their audience • Confident – strong understanding of the solution, industry and ability to know how they can help clients • Desire – the ability to overcome obstacles and a genuine desire to help people