Arch Global Services (Philippines) Inc.
Provides IT • Finance and Actuary support for Insurance • Reinusrance and Mortgage Insurance clients
Service Desk Analyst
November 10, 2024
Arch Global Services (Philippines) Inc.
Provides IT • Finance and Actuary support for Insurance • Reinusrance and Mortgage Insurance clients
Description
• Provide end-user support • Create and manage user accounts • Assist with ad-hoc projects • Diagnose and resolve technical problems • Collaborate with Helpdesk and Desktop Technology teams
Requirements
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access) • Office 365 knowledge • Microsoft Exchange and Outlook skills • Windows 7/Windows 10 expertise • SharePoint knowledge preferred • Experience with ServiceNow ticketing system preferred • Active Directory experience • Virtual Machines familiarity preferred • Citrix experience preferred • Strong hardware troubleshooting skills • Basic network troubleshooting capability • Customer service skills • Analytical and spreadsheet skills • Strong verbal/written communication skills • Organizational skills and attention to detail • Ability to work independently and in a team
Benefits
• Competitive pay • Comprehensive benefits package • Access to professional development programs • Culture that encourages innovation and collaboration • Focus on professional growth
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