Account Manager - Managed Service Provider

February 18

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Arctic Wolf

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The cybersecurity industry has an effectiveness problem. Every year new technologies, vendors, and solutions emerge, and yet despite this constant innovation we continue to see high profile breaches in the headlines. All organizations know they need better security, but the dizzying array of options leave resource-constrained IT and security leaders wondering how to proceed. At Arctic Wolf, our mission is to End Cyber Risk through effective security operations. To achieve this, we believe that organizations must do three key things:

Cybersecurity • Security Information Event Management • Managed Security Operations Center • Managed Security Services • Big Data Security

1001 - 5000 employees

Founded 2012

📋 Description

• Assigned existing named MSP partners • Responsible for new business acquisition, renewals, cross-selling • Develop and maintain relationships with MSP partners • Drive alignment and mutual growth • Facilitate regular service reviews, gather feedback • Identify new business opportunities within existing MSP accounts • Develop strategies for upselling and cross-selling additional cybersecurity solutions • Drive sales of core cybersecurity services • Manage contract renewals and address issues to increase renewal rates • Collaborate with MSP partners to expand offerings

🎯 Requirements

• Bachelor’s degree in business or related field; relevant experience can be considered in lieu of a degree • Strong preference in ability to speak English & German or English & French • 2+ years of experience in account management, preferably within the cybersecurity or technology sector • Proven experience in managing and growing managed service provider (MSP) or channel partner accounts • Strong understanding of the cybersecurity landscape and MSP business models • Excellent communication and interpersonal skills, with the ability to build trust and credibility with partners • Proven track record of meeting or exceeding sales and retention targets • Proficiency in CRM software (SFDC) and other tools commonly used in account management

🏖️ Benefits

• 28 days per year annual leave • 8 bank holidays • Paid time off to volunteer • Comprehensive private medical and life insurance • Pension • Company equity shares • Robust Employee Assistance Programme • Professional career progression