Associate Director - Field Access Management
October 20
Description
•Responsible for managing patient access and affordability programs •Manage daily operations of field access managers and patient-centric teams •Enhance and optimize the patient and prescriber experience during treatment •Work cross-functionally with vendors and internal stakeholders •Support implementation of patient access programs and reimbursement services •Lead team of Field Access Managers in customer management •Drive positive outcomes by identifying geographical trends and strategies •Establish vision and objectives for Field Access Management department •Monitor key performance indicators (KPI) for team members •Create a culture that aligns with Ardelyx’s core values •Conduct performance evaluations and mentor Field Access Management team •Develop communication plans between Ardelyx and internal/external teams •Ensure integration of program development with operational processes
Requirements
•A minimum of a B.A/B.S. required; Advanced degree within business or healthcare strongly preferred (PharmD, ARNP, PA, RN or MBA). •5+ years of experience within Patient Access Services (hub/callcenter), healthcare operations, and/or reimbursement services. •3+ years of supervisory or managerial experience required, including managing remote teams and external vendors. •Strong functional knowledge of health insurance and benefits (i.e. Medicare Part D, commercial and Medicaid). •Extensive knowledge of HCP office processes regarding patient flow, prescription flow and clinic office operations. •Direct experience with nephrology products or providers preferred. •Understanding of the legal and regulatory environment impacting patient services along with demonstrated integrity on the job. •In-depth knowledge of pharmaceutical manufacturer compliance requirements and patient confidentiality (HIPAA regulations). •Outstanding customer relationship, interpersonal, and communication skills. •Strong project management skills and abilities; comfortable managing multiple projects and delivering strong results. •Self-motivated, high degree of initiative, high achievement, and superb attention to detail.
Benefits
•401(k) plan with generous employer match •12 weeks of paid parental leave •up to 12 weeks living organ and bone marrow leave •equity incentive plans •health plans (medical, prescription drug, dental, and vision) •life insurance and disability •flexible time off •annual Winter Holiday shut down •at least 11 paid holidays
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