Product Manager - Business Systems

November 4

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Aria Care Partners

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Skilled Nursing Facility Services • Onsite Dental Care • Onsite Vision Care • Onsite Hearing Care • Insurance Solutions

201 - 500

Description

• Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. • Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. • Business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. • Product Manager will evaluate, prioritize, estimate, design and deliver technology enhancements for custom business systems. • Responsibilities include assessing requests, gathering requirements, defining specifications, assessing systems, creating design documents, configuring systems and testing solutions.

Requirements

• BA/BS degree in Computer Science, Engineering, or Business • 5+ years Salesforce platform experience (Sales Cloud, Service Cloud, General Configuration, Flows, Lightning) • 5+ years of experience as a Product Manager, Solution Architect, Business Analyst or Consultant in a customer facing role • Preferred Salesforce Certifications: Administrator, Consultant • Preferred experience designing Salesforce integrations with 3rd party applications & databases • Understanding of technical capabilities of Flows, Salesforce configuration, Visual Force, Salesforce APIs, and APEX Triggers (development skills not required) • Preferred experience in Financial Services/Insurance and/or Healthcare/Life Sciences • Ability to both work independently with minimal supervision and work effectively in a collaborative team environment • Analytical Ability - strong problem-solving skills, ability to multi-task, and a high degree of emotional intelligence • Communication - excellent written and oral communications skills, relationship focus, and strong technical and business acumen; ability to explain complex topics to a wide range of audiences with empathy, clarity and brevity • Project management – can manage and communicate multiple projects simultaneously • Planning/organizing — Prioritize and plan work activities and use time efficiently • Quality control/Attention to detail — Demonstrate accuracy and thoroughness; monitor own work to ensure quality and apply feedback to improve performance • Proficient with Microsoft Office Suite: Word, Excel, PowerPoint • Experience using visual process and data representation tools is preferred

Benefits

• PTO and Paid Holidays for FT Employees • 401k Retirement Plan with Company Match • Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.