Support Analyst

November 13

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Arine

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medication management • clinical services • pharmacy • healthcare quality • clinical decision support

11 - 50 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

Description

• We are looking for a motivated and passionate Support Analyst to join our team. • The Support Analyst will be responsible for providing front-line Level 1 Support Desk support to both internal and external system users for the full spectrum of company products. • You will also be responsible for responding to, documenting and resolving help requests in a timely manner in accordance with established SLAs. • The Support Analyst delivers these results by partnering with the Support Desk Team and internal customers to identify and act on opportunities for improving the customer experience and efficiency of the team.

Requirements

• Ability to pass a background check • Must live in and be eligible to work in the United States

Benefits

• Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. • You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.