Arise
Arise is a company specializing in virtual solutions, providing innovative customer support and technology-driven platforms to improve client experiences. Through their proprietary GigCX platform, they offer advanced AI chatbots and sophisticated analytics to enhance efficiency and customer loyalty. Arise prides itself on flexible customer service solutions that adapt to changing demands, helping businesses navigate shifts in customer patterns and improve retention. The company covers a wide array of industries including retail, travel, gaming, healthcare, and utilities, and is renowned for its commitment to delivering exceptional service through a network of global locations.
Crowdsourcing • Business Process Outsourcing • Technology • Contact Center Outsourcing • E-Learning
Customer Support Trainer
March 6
Arise
Arise is a company specializing in virtual solutions, providing innovative customer support and technology-driven platforms to improve client experiences. Through their proprietary GigCX platform, they offer advanced AI chatbots and sophisticated analytics to enhance efficiency and customer loyalty. Arise prides itself on flexible customer service solutions that adapt to changing demands, helping businesses navigate shifts in customer patterns and improve retention. The company covers a wide array of industries including retail, travel, gaming, healthcare, and utilities, and is renowned for its commitment to delivering exceptional service through a network of global locations.
Crowdsourcing • Business Process Outsourcing • Technology • Contact Center Outsourcing • E-Learning
📋 Description
• Responsible for the training of Customer Support employees • Ensure the quality of work by constant review and offer recurrent reporting • Report relevant feedback about team progress • Perform all training sessions necessary for onboarding and development • Ensure evaluation steps are performed based on standard processes • Track individual or collective re-training areas • Prepare reports regarding training and quality assurance activities • Keep records of progress for each team member • Create and update training materials and evaluation quizzes • Collaborate on process improvements • Deliver work in a disciplined and professional manner • Represent management interests
🎯 Requirements
• Exceptional presentation skills • Communication skills, calm and self-control • Concentrated and distributive attention • Teamwork skills • Technical skills • Analytical thinking • English • PC operation - medium level • Excellent troubleshooting skills • Use the MS Office package
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