Customer Support Analyst

June 3

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ARIVE

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ARIVE is a loan origination software, point of sale, products and pricing engine, and so much more.

mortgage • mortgage brokers • fintech • finance • software

51 - 200

Description

• Provide support by investigating and resolving customer issues across various channels (email, social media, web, phone, chat). • Act as an initial point of contact for user inquiries and escalate tasks as necessary. • Maintain knowledge of ARIVE's system features and assist in internal and external knowledge base content. • Assist in bug detection and gather client feedback while providing detailed reports to technical teams. • Serve as an internal support resource for investigations during demos or webinars.

Requirements

• Bachelor’s degree strongly preferred, high school diploma or equivalent combination of education and experience required. • Minimum of 2+ years of prior experience in customer support or similar roles. Experience working in the mortgage industry is required. • Self-motivation, strong analytical and problem-solving skills, attention to detail, and ability to communicate complex written and verbal information simply. • Willingness to proactively learn, practice in the software system, and independently research. • Ability to thrive in an unstructured, fast-paced environment and efficiently manage time while balancing priority and quality versus quantity moment to moment. • High level of integrity and a strong commitment to building a successful company and nurturing customer relationships. • Calm demeanor and people skills, with the ability to maintain that demeanor under stress. • Prior experience in speaking with business owners and executives, as well as relationship management experience, are a plus. • Technical background in web-based software, javascript, SQL, and related are not required, but may be beneficial.

Benefits

• Medical, Dental and Vision Insurance Benefits • 401(k) Plan (with employer match) • Generous PTO • Endless learning in a fast-paced, growth-mode startup