Articulate
Articulate develops e-learning software, content, and resources that change the way the world learns. More than 120,000 organizations worldwide, including all 100 of the Fortune 100, have created millions of courses using our online training platform, Articulate 360. With Articulate 360, e-learning developers get everything they need to create courses for their learning management systems, including the award-winning authoring app Storyline 360. Learn more about Articulate 360 at https://articulate.com/360 Articulate also has the industry's largest community, E-Learning Heroes, where online training professionals get inspiration, guidance, product support, and best practices on building online training. Join the 1.2+ million members of E-Learning Heroes at https://community.articulate.com As a human-centered organization, Articulate is driven by our vision to empower people to live better lives. We're committed to providing the best value to customers and doing right by our employees.We're building a team that looks like the world we live in and an environment where people from diverse backgrounds feel like we belong. Learn more about why we're one of Inc. Magazine's Best Workplaces of 2022: https://articulate.com/about/careers
e-Learning Authoring Tools • e-Learning • Screen Recordings • Online Learning Management • e-Learning Software
201 - 500 employees
Founded 2002
💰 $1.5G Series A on 2021-06
Customer Success Operations Manager
6 days ago
🇺🇸 United States – Remote
💵 $94.2k - $141.4k / year
⏰ Full Time
🟠 Senior
🔴 Lead
🏆 Customer Success
🦅 H1B Visa Sponsor
Articulate
Articulate develops e-learning software, content, and resources that change the way the world learns. More than 120,000 organizations worldwide, including all 100 of the Fortune 100, have created millions of courses using our online training platform, Articulate 360. With Articulate 360, e-learning developers get everything they need to create courses for their learning management systems, including the award-winning authoring app Storyline 360. Learn more about Articulate 360 at https://articulate.com/360 Articulate also has the industry's largest community, E-Learning Heroes, where online training professionals get inspiration, guidance, product support, and best practices on building online training. Join the 1.2+ million members of E-Learning Heroes at https://community.articulate.com As a human-centered organization, Articulate is driven by our vision to empower people to live better lives. We're committed to providing the best value to customers and doing right by our employees.We're building a team that looks like the world we live in and an environment where people from diverse backgrounds feel like we belong. Learn more about why we're one of Inc. Magazine's Best Workplaces of 2022: https://articulate.com/about/careers
e-Learning Authoring Tools • e-Learning • Screen Recordings • Online Learning Management • e-Learning Software
201 - 500 employees
Founded 2002
💰 $1.5G Series A on 2021-06
📋 Description
• Customer Success Operations Manager role focused on operational processes and systems workflows • Proactive problem-solver optimizing tools and data inputs to increase efficiency • Collaborates with departments to drive operational improvements aligned with revenue goals
🎯 Requirements
• 8+ years experience in Customer Success and/or Operations at a SaaS company • Proficiency with CS tools and technologies (i.e Gainsight or ChurnZero) • Data analysis and reporting in Salesforce and data visualization tools (i.e Looker and Tableau) • Strong business acumen • Strong communication skills; both written and verbal • Ability to collaborate with a variety of stakeholders and cross-functional teams • Excellent organization skills • Ability to work independently in a fast-paced environment • Takes high degree of ownership and pride over their work • Passion for continuous iteration and experimentation
🏖️ Benefits
• Bonus eligible • Robust suite of benefits
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