Technical Support Engineer

5 days ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $54.1k - $62.6k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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ASSA ABLOY Opening Solutions

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ASSA ABLOY Opening Solutions is a leading provider of security technology, specializing in the development and production of mechanical and electromechanical locking systems, access control solutions, and locking systems for various residential, commercial, and public buildings. The company is known for its innovative products that ensure safety and comfort, catering to diverse environments from healthcare facilities to educational institutions. With a comprehensive range of solutions, ASSA ABLOY enables secure and smooth movement of people, goods, and information across multiple sectors.

10,000+ employees

🔐 Security

🔧 Hardware

🤝 B2B

📋 Description

• Resolving assigned HID product questions &/or problems by telephone, e-mail, and/or remote sessions. • Acquiring and maintaining current knowledge of all assigned product offerings and technical support procedures in order to provide accurate solutions to customers. • Promoting accurate features, benefits, value, and proper use of products when helping customers, providing a positive solution to customer problems and providing proper guidance to help the customer select the right HID product to solve their business need. • Providing feedback to engineering, operations and product management regarding issues as requested. • Maintaining accurate records of customer contact information, summary of customer interactions and problem resolution utilizing Zoho CRM. • Providing updates, status, and completion information to supervisor, and/or users, via voice mail, e-mail, or in-person communication. • Advising the customer, sales team, and any potential customers regarding the resolution of technical or engineering issues that affect sales, installation or utilization of any products and/or services provided by HID. • Managing current customer software versions and providing proactive assistance in scheduling planned downtimes and upgrade events • Ensuring SLA compliance and effective handoff between Tech Support Eng team • Providing ad-hoc or planned training to customers as needed

🎯 Requirements

• High School Diploma or equivalent required • AA/AS degree in a technical subject, and/or 1-2 years of experience within RTLS or IoT field highly preferred. • Must possess a minimum of one-year experience in technical service and product support, preferably with RTLS experience • Must have excellent telephone/interpersonal/communication skills • Critical thinking and problem-solving skills are a must. • Familiar or previous experience working with healthcare and/or enterprise software customers • Experience troubleshooting basic network connectivity issues in a healthcare facility, including working with servers and network switches • Familiar with standard network monitoring tools and basic troubleshooting procedures in enterprise environments.

🏖️ Benefits

• A vibrant, welcoming & inclusive culture • Extensive career development opportunities and resources to maximize your potential • Competitive salary and rewards package