Technical Customer Support Engineer - Tier 2

20 hours ago

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UVeye

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Under Vehicle inspection • Computer Vision • Threat detection • Image processing • Homeland security

51 - 200 employees

Founded 2016

🔐 Security

Description

• Actively monitor and maintain our systems, deployed globally. • Diagnose and troubleshoot customer technical problems. • Explore, prioritize and solve internal technical issues in software. • Team up with our FSE’s during on-site visits to collaboratively solve issues, while providing them back-office support. • Be responsive to customer issues and provide guidance. • Prepare documentation and reports on customer issues. • Attend remote and in person meetings with clients to analyze, troubleshoot and diagnose hardware problems.

Requirements

• Minimum 1 year as a Technical Tier II Support Engineer/ Sys-Admin/ QA. • Experience with Linux OS, dockers, kubernetes. • Excellent troubleshooting and analytical skills. • Hardware and Software installation and integration. • Deep knowledge and understanding in networking (e.g., TCP/IP, HTTP, DNS, DHCP). • Enthusiastic about customer support and a team player. • Experience with cloud technologies and services (AWS, Azure, GCP). • Switches, routers, load balancers, application/network firewalls and similar technologies. • Comfortable working in and assisting others through software, such as Zendesk, JIRA and Confluence. • Able to tackle unexpected challenges. • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. • Ability to prioritize and manage several projects efficiently with a high level of autonomy. • Ideally, we’re looking for: • Experience working in startup companies. • Degree in Computer Science or related field. • Scripting in Bash / Python.

Benefits

• Competitive Medical, Dental, Vision. • Company 401k Match. • 20 PTO days, Company paid holidays. • Career growth as we scale across the US.