Technical Customer Support Engineer - Tier 2

December 20, 2024

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UVeye

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UVeye is a company that provides automated inspection systems for the automotive industry, catering to sectors such as dealerships, auctions, fleets, and assembly lines. Their solutions are designed for enhancing security and operational efficiency within these domains. UVeye's offerings aim to streamline inspection processes, making them faster and more accurate. The company operates globally, with offices in the USA and Israel, and works with partners including major automotive manufacturers.

Under Vehicle inspection • Computer Vision • Threat detection • Image processing • Homeland security

51 - 200 employees

Founded 2016

🔐 Security

📋 Description

• Actively monitor and maintain our systems, deployed globally. • Diagnose and troubleshoot customer technical problems. • Explore, prioritize and solve internal technical issues in software. • Team up with our FSE’s during on-site visits to collaboratively solve issues, while providing them back-office support. • Be responsive to customer issues and provide guidance. • Prepare documentation and reports on customer issues. • Attend remote and in person meetings with clients to analyze, troubleshoot and diagnose hardware problems.

🎯 Requirements

• Minimum 1 year as a Technical Tier II Support Engineer/ Sys-Admin/ QA. • Experience with Linux OS, dockers, kubernetes. • Excellent troubleshooting and analytical skills. • Hardware and Software installation and integration. • Deep knowledge and understanding in networking (e.g., TCP/IP, HTTP, DNS, DHCP). • Enthusiastic about customer support and a team player. • Experience with cloud technologies and services (AWS, Azure, GCP). • Switches, routers, load balancers, application/network firewalls and similar technologies. • Comfortable working in and assisting others through software, such as Zendesk, JIRA and Confluence. • Able to tackle unexpected challenges. • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. • Ability to prioritize and manage several projects efficiently with a high level of autonomy. • Ideally, we’re looking for: • Experience working in startup companies. • Degree in Computer Science or related field. • Scripting in Bash / Python.

🏖️ Benefits

• Competitive Medical, Dental, Vision. • Company 401k Match. • 20 PTO days, Company paid holidays. • Career growth as we scale across the US.