Manager - Call Center Operations
Yesterday
🇺🇸 United States – Remote
💵 $62k - $103.4k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Call Center Representative
🦅 H1B Visa Sponsor
Description
• Organizes, leads, and coordinates the delivery of exceptional customer care in insurance tracking. • Responsible for leading a team of Unit Managers to achieve client SLA targets. • Develops operating budget for area of responsibility. • Ensures compliance with policies and standards. • Responsible for hiring process and talent retention.
Requirements
• Bachelor’s degree (preferably in Business) or three years management and insurance tracking related experience. • Excellent verbal and written communication skills, with the ability to demonstrate strong negotiation, influencing and analytical skills
Benefits
• U.S. benefit information available at myassurantbenefits.com • Equal Opportunity Employer
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