Manager, Property Operations

3 days ago

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Assurant

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specialty insurance • extended service products and related services • renters insurance • lender-placed homeowners insurance • flood insurance

10,000+

💰 Post-IPO Debt on 2023-02

Description

• Plans, organizes, leads, and coordinates day-to-day activities for client services. • Responsible for coaching, compliance, development, and growth of team. • Collaborates with management to develop operational plans for attainment of agent goals. • Develops and administers procedures necessary to implement department guidelines. • Assists with recruiting, hiring, and onboarding efforts for agents. • Provides ongoing coaching and direction to agents and cultivates a culture of teamwork. • Handles customer escalations and ensures follow-up communications occur. • Develops, implements, and tracks key performance indicators and goals.

Requirements

• High School Degree • 5 years Managerial/Supervisory experience and 2 years Call Center related experience. • Speak and Write in English, Solid computer, grammar, and multi-tasking skills. • Level of knowledge ordinarily acquired through the completion of a bachelor’s degree in business or equivalent work experience. • Understanding of Human Resource policies and procedures, Call Center policies and procedures, Productivity Motivation and Training Techniques; excellent written and verbal communication skills, Good analytical, interpersonal/people skills.