Customer Experience and Operations Assistant

November 10, 2024

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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At Leisure Contractor Licensing

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At Leisure Contractor Licensing is a company that offers online contractor licensing courses accessible anytime and from any device. They provide a wide range of state-approved courses for various contractor licenses, including Electrician, Plumber, Construction Supervisor, Hoisting Engineer, and more across multiple states. Their platform is designed to maximize flexibility and convenience for busy professionals, offering features such as automatic course saving, compatibility with all devices, and audio narration options. At Leisure also supports professional development with tools like license management, discounted D. O. T. physicals, and job boards to connect contractors with job opportunities. Their Learning Management Software is custom-built to enhance the learning experience, making it user-friendly for over 10,000 construction professionals.

Contractor Licensing • Online Education • Continuing Education • License Management • HVAC

1 - 10 employees

📚 Education

☁️ SaaS

📋 Description

• Innovative online contractor training company seeking a motivated self-starter • Ensure every aspect of the customer experience is positive • Assist with day-to-day operations including administrative support and processing reports • Handle customer communications via phone and email • Perform light accounts receivable/payable work • Available for an occasional Saturday classroom session (approx. once per month)

🎯 Requirements

• Reliable strong internet connection • Quiet work environment suitable for talking on the phone with customers • Functional office setup with working, up-to-date computer • Customer service experience • Proficiency with Excel/Google Sheets and Word/Google Docs • Excellent writing skills • Attention to detail and ability to multitask • Ability to juggle multiple projects with consistent accuracy • Reliable • Organized • Self-starter • Motivated • Independent worker • Excellent phone and people skills including listening, problem solving, and conflict resolution • Ability to prioritize projects

🏖️ Benefits

• Additional pay for Saturday classroom sessions: $250 for roughly 6 hrs. • Quarterly performance bonuses totaling up to $1,000.00 • Travel expenses for in-person training.