Account Service Manager

March 14

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Atos

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Atos is a global leader in digital transformation, providing a range of services and solutions in cloud and infrastructure, digital workplaces, and technology services. The company focuses on helping clients advance their digital capabilities through innovative technology and consulting services, emphasizing sustainability and social responsibility. Atos is also known for its role in major events, providing IT support and enhancing experiences for millions of users worldwide, including partnerships with organizations like UEFA and services tailored for healthcare.

Digital Workplace • Employee Experience • Technology Consultancy • Cloud • Data Analytics

10,000+ employees

☁️ SaaS

📋 Description

• The SM role supports Service Delivery management and Sub-tower Management • Acts as an interface between Account Service Team and the Service Delivery Team. • Works with the Service Deliver Manager (SDM) to gain understanding of the client, the contract, the business context, and the priority of the account • Supports new service or new account readiness review escalations • Orchestrates end to end services for the service line, and for all other service lines as needed to deliver service (top of stack principle) • Ensures that the critical operating tasks are successfully managed along the contract lifecycle through implementation of the relevant policies and standards in compliance with security policies • Creates strong cooperation with SMC to ensure that customer is operating using standard methods and tools whenever applicable, requesting SDM support when a change is customer requested/required • Ensures the provisioning of daily/weekly account dashboards • Ensures proper volume forecast and volume evolution is communicated between account and delivery for proper reporting and internal billing • Responsible for creating or validating the solution part of limited upselling proposals (within delegation (volume, risk, standardization) • Ensures up to date Service and internal Purchase Orders • Attends the service reviews and undertake the appropriate actions • Responsible for the account operations, service processes usage, capacity planning & business backlog within the Tower, scope & evolution requests • For all significant changes and implementations, drives the completion of the service acceptance, technical assurance, volume forecast and handover processes • Ensures that all new services and accounts are managed via the acceptance management process, escalating all non-compliance to avoid impact to Client and Delivery capability. • Management of the (continuous) Service Improvement Plan

🎯 Requirements

• 10 years’ experience • Must have Public Sector and Defense market experience. • P & L experience i.e. - cut cost, improved margins, revenue, and margin • Experience managing client relationships. • Experience managing contract P&Ls and selling managed services to C-level executives. • Proven ability to develop and maintain effective internal and external business relationships. • Experience working with clients and selling into the PSD market.