Customer Service Call Center Representative - Sales

11 hours ago

🇺🇸 United States – Remote

🌾 Iowa – Remote

Although this job is listed in Iowa, this company may be open to hiring remote in other states.

❄️ Minnesota – Remote

Although this job is listed in Minnesota, this company may be open to hiring remote in other states.

+2 more states

🌾 Iowa – Remote ❄️ Minnesota – Remote 🗿 South Dakota – Remote 🧀 Wisconsin – Remote

💵 $16 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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AT&T

WebsiteLinkedInAll Job Openings

Wireless Services • U-Verse • Enterprise Applications & Managed Hosting Solutions

10,000+ employees

Founded 1885

📡 Telecommunications

Description

• This is a full-time remote Work from Home (WFH) position. • If selected, you will work remotely from your home, and we will even cover a portion of your broadband internet costs (up to $55 per month). • As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. • Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. • As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. • You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). • AT&T will provide all the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.) • Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). • You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Requirements

• Unwavering Customer Focus • Strong Work Ethic • Adaptability • Problem-Solving Skills • Attention to Details

Benefits

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone • Tuition reimbursement program • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) aer 6 months and 2 weeks aer the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. • Paid Parental Leave • Medical/Dental/Vision coverage • 401(k) plan • Additional sick leave beyond what state and local law require may be available but is unprotected • Adoption Reimbursement • Disability Benefits (short term and long term) • Life and Accidental Death Insurance • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal • Employee Assistance Programs (EAP) • Extensive employee wellness programs