Client Success Manager

March 17

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Autocorp.ai

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Autocorp. ai is a cutting-edge automotive software company that simplifies the vehicle sales process through its AVA™ platform. This platform provides dealerships with essential tools such as soft pull credit checks, real-time ID verification, and predictive credit scoring, enabling them to generate credit-verified leads and streamline operations for both sales and financing. With a focus on enhancing customer experience and reducing fraud, Autocorp. ai is dedicated to helping dealerships close deals faster and more efficiently.

Automotive Finance • Automotive Training • Automotive Solutions • Business Office • Non-Prime

11 - 50 employees

Founded 2019

💳 Fintech

☁️ SaaS

📋 Description

• This is a remote position. • Autocorp.ai, a B2B Fin-tech SaaS company, is re-inventing auto finance by providing a revolutionary suite of tools that is changing the way online car shoppers interact with credit & finance which has empowered many dealers throughout Canada with a more seamless customer journey. • Autocorp.ai are official partners of Equifax, Canada Black Book and other industry leaders to expand our footprint further. • We pride ourselves on a culture of excellence, continuous improvement, and a results-driven mindset. • As we expand our team, we are seeking a highly motivated and skilled Client Success Manager who can become an expert on forging strong relationships with new and existing clients in the automotive industry. • Retain book of business with proactive communication. • Facilitating discussions about their expansion by leveraging Autocorp.ai’s suite of products. • Support dealers training, product knowledge and adoption. • Coordinate smooth and timely implementation and onboarding. • Analyze dealer's monthly outcomes and devise actionable strategies to elevate their performance and ROI. • Maintain client relationships and assist clients with generating success across our products and services. • Maintain seamless collaboration with your colleagues to ensure top-notch service delivery to our clients by updating notes and activities within our platforms. • Serve as a recognized industry expert, offering valuable insights and best practices to our clients. • Gather and synthesize client feedback, advocating on their behalf for product enhancements and improvements. • Swiftly address client issues and concerns, leveraging internal resources and escalation processes when required, to ensure a timely resolution. • Foster open dialogue with internal and external stakeholders, being a champion of transparency to enhance operational efficiency and drive collective success across Autocorp.ai.

🎯 Requirements

• Proven track record of success providing support in a high-growth SaaS Organization • Excellent verbal and written communication skills • 1-2 Years of automotive experience, specifically sales processes, systems & internal operations, BDC and/or F&I is a strong asset • Ability to troubleshoot technical issues • Excellent administrative skills, ensuring all notes are clear and concise • Strong project management skills to be able to facilitate product integration and adoption • Understanding of the GAP sales methodology • Strong negotiation skills • A high sense of urgency • Work well independently and collaborate well with a team • Positive and friendly attitude • Bilingual (French & English) is an asset​

🏖️ Benefits

• Competitive base salary with performance and expansion based bonuses • Benefits package with access to virtual care • Remote work environment – work from anywhere! • Core hours are 8:30am - 6pm EST • Tools and resources to support your ongoing growth and success • An extraordinary team leading the industry by storm • Virtual office to stay connected with your colleagues • Give and receive Nectar points to encourage company collaboration • Lot's of fun swag! • Yearly in-person Christmas party