Onboarding Specialist

5 days ago

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Automox

WebsiteLinkedInAll Job Openings

Device Management • Endpoint Management • Patch Management • Policy Management • Automated Patch Management

201 - 500

💰 $110M Series C on 2021-04

Description

• Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. • We are seeking a motivated Onboarding Specialist to be a key member of the Customer Experience team. • You will evangelize our modern cloud native IT Operations platform to new customers, and assist in deploying and integrating Automox’s platform within their unique environment. • This role requires a self-motivated individual and great teammate who is passionate about SaaS software and this space. • Successfully candidates will have demonstrated the ability to effectively interface and communicate to fellow IT and Security Ops, system admins, managers, and levels up to the CTO. • Deliver onboarding for new SaaS customers located in US, EMEA, and APAC regions • Act as a Subject Matter Expert (SME) to educate customers in the use of the Automox platform throughout their onboarding journey. • Build customer trust and relationships through education and technical knowledge. • Optimize customers’ product setup for the quickest path to success. • Ensure policies are executing aligned with best practices and customer’s business needs/goals. • Troubleshoot implementation issues encountered during onboarding.

Requirements

• Experience supporting customers as an Onboarding Specialist, Systems Analyst, Support Engineer or other solutions-oriented role • Knowledge and experience managing macOS, Windows, and/or Linux devices/environments • Demonstrated ability to effectively communicate and collaborate with a diverse and international customer base • Experience with configuration management tools and software deployment methodologies • Self-starter, proactive, motivated, responsible with a passion for customer engagement- own problems and deliver solutions • Comfortable with, and enjoy, solving complex technical problems, you don’t get frustrated with complexity or difficult customers • Ability to convey/articulate value-based propositions at various levels of technicality based on audience. (From Sys Admins to C-level) • The ability to work cross-functionally, lead projects, and make things happen • The opportunity to give direction to the customer to complete assignments using established guidelines, procedures, and policies excites you • Willingness to become an expert in multiple platforms: Windows, macOS, Linux

Benefits

• Work from almost anywhere in the USA • Competitive Salary • Equity for Full-Time Employees • 401K Match • Flexible PTO, generous sick time policy • $20 a month to connect virtually with colleagues • Comprehensive Health Plans with generous employer contributions • 100% Company-paid Short Term/Long Term Disability and Life Insurance • Company HSA Contribution: $100-$150-$200 per month based on tier • Gender Affirmation Coverage • $50 per month Lifestyle Spending Account • Internet Reimbursement - $50/month • $750 Home office stipend • $10k Adoption Benefit • Comprehensive Family Planning Coverage