Product Support Specialist

18 hours ago

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Ava Labs

WebsiteLinkedInAll Job Openings

Internet • Cryptocurrency • Decentralized Finance • Crypto • Blockchain

51 - 200

Description

• First line of contact for public-facing requests • Answer technical questions from users about Avalanche ecosystem • Support end user and level 0-1 developer issues through Intercom and Discord • Collect information on issues faced by developers • Write, edit, and maintain support documents • Create walk-through videos and GIFs • Report user feedback and escalate complex issues • Collaborate with Product Support Team • Test, document, and report bugs in Avalanche products

Requirements

• A passion for all things web3 • Familiarity with JIRA, Confluence, and other similar programs • Moderate knowledge of Layer1 blockchains and a proficient understanding of web3 technologies • Ability to create walk-through guides, including the use of screen capture software • Experience in blockchain community engagement • An ability to work independently and within teams alike • Experience with helpdesk ticketing platforms such as Intercom • Excellent problem-solving and sleuthing skills • Excellent empathy, active listening, and resiliency skills • Strong organizational and time management skills • Able to effectively manage multiple diverse and complex problems at the same time • Exceptional client-facing and customer service skills including relationship building/management and verbal communications

Benefits

• Commitment to diversity in the workplace • Equal Opportunity Employer