Customer Care Specialist, LATAM

13 hours ago

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Avantio

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Vacation Rental Software • Vacation Rental Channel Manager • Vacation Rental Web Design

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Description

• Provide technical support to LATAM customers remotely from Puebla (Mexico). • Respond to customer requests via email, chat, and video call. • Manage and resolve customer requests or escalate to technical team. • Follow up on incidents to ensure customer satisfaction. • Support customer events and market development.

Requirements

• Native or bilingual in Spanish and English. • Reside in Puebla (Mexico). • Proactive and positive attitude. • Service oriented. • Passionate about technology. • Knowledge of our products is a plus. • Additional languages: Italian, French, Portuguese... • Creative with the ability to generate ideas. • Team player with curiosity for problem-solving. • Eager to train in a growing sector.

Benefits

• 100% remote work with some trips to Valencia (Spain). • Flexible working hours. • Training provided by the company. • Possibility to build a long-term career. • Activities, tasks and responsibilities for professional and personal growth. • Dynamic and multicultural environment with more than 25 nationalities. • Opportunity to work in a young and international team.