Customer Success Specialist - USA & LATAM

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Avantio

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Vacation Rental Software • Vacation Rental Channel Manager • Vacation Rental Web Design

51 - 200 employees

☁️ SaaS

🏠 Real Estate

🤝 B2B

Description

• The Customer Success department is a key player, as it is an opportunity generator in customer relationship management • This department comes into play once our product has been sold, and works towards the success of the product and the benefit of the customer • The main goal of the Customer Success Department is to understand in depth the business of our partners, knowing exactly which of our products can help them develop their business • Oriented to increase software adoption among customers increasing their loyalty, so that their business is strengthened • Maintain strong, long-term relationships with existing customers • Act as the primary point of contact for customer enquiries • Understand customer needs and ensure that software products or services meet those needs • Implement and develop processes to improve usage and satisfaction at different levels of existing customers • Ensure that customers effectively use and fully benefit from software solutions • Resolve customer issues or concerns quickly and efficiently, working with internal teams where necessary • Identify opportunities for cross or up-selling within current accounts • Work closely with technical support, development and product teams to manage implementations, resolve technical issues and ensure delivery of upgrades or new functionality • Provide detailed reporting on customer product needs for possible development • Regularly track account performance, report key metrics and analyse data to identify improvements • Inform the customer about product updates, new features or enhancements

Requirements

• Native or bilingual in Spanish and English • You live in Puebla (Mexico) • 2-3 years of work experience in sales or account management • Solid knowledge of software products • Excellent communication and negotiation skills • Ability to solve problems in an efficient and customer oriented manner • Proficient in the use of CRM such as Salesforce and other customer management tools • Previous experience in account management in the software or holiday rental sector (useful) • Familiarity with B2B and sales processes (useful) • Attention to detail, strong organizational skills and a focus on the quality of work (useful) • Experience in SaaS (Software as a Service) software sales (useful) • Ability to work in a dynamic and goal-based environment (useful) • Average knowledge of excel (useful)

Benefits

• 100% remote work with some trips to Valencia (Spain) • Stable full-time contract • Yearly salary: 20k USD + bonus • Flexible working hours • Possibility to build a long-term career • Carsharing: the possibility of giving your colleagues a lift in your car (monthly extra from the company) or you can travel to work with colleagues free of charge • A dynamic and multicultural environment, with more than 25 nationalities to get to know • The opportunity to work in a young and international team