Customer Success Manager

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Avoma

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Sales • Customer Success • Meeting Productivity • Speech Recognition • Natural Language Processing

51 - 200

💰 $12M Series A on 2021-12

Description

• As a Customer Success Manager, you will lead customer success initiatives, keep the company focused on customer outcomes and play a central role in directing the future of the product. • You will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product roadmap. • You will be involved in all aspects of account management, demonstrating the product, educating customers and more. • We are still a small team and looking for people that not only love building customer relationships but that can also roll up their sleeves and help to build out our process and playbooks. • You will have many opportunities to add impact to the business and will join a collaborative team who is ready to change the way the world runs meetings. • You will be a core part of the founding team and report directly to the VP of Customer Success.

Requirements

• BS or BA (MBA/Master would be bonus) • 3+ years of experience in Customer Success, Account Management, Business Development, or another client-facing role in a SaaS or software company. • Ability to create structure in ambiguous situations and design effective processes. • Impressive executive presence and communication abilities. • Experience using Live chat software (e.g. Intercom), CRM (e.g. HubSpot) and Customer Success platform (e.g. Vitally), and Analytics tools (e.g. Mixpanel). • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services). • Passion for technology and for being a part of a fast-growing SaaS company. • Positive attitude and proactive work ethic. • Bias for action with a sense of urgency and persistence. • A self-motivator, creative, results-driven and solution oriented. • Organized and strong time management skills.

Benefits

• 15 days of PTO annually on top of company holidays • 100% paid Employer Sponsored Benefits for Employee and 50% paid for dependents • Work from Home Set Up Budget of $750 • Flexible Work Schedule