Client Engagement Manager

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Hart, Inc.

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EHR Data Transformation • EHR Archival • Healthcare Data Transformation • Healthcare Interoperability

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Description

• About Hart: Founded in 2012 in Orange County, California, Hart enhances the healthcare system through state-of-the-art data management software. • The Customer Engagement Manager oversees engagement with customers and deployment of Hart solutions. • This role involves project management, customer engagement, stakeholder management, leadership, and data strategy. • Drive client outcomes, product adoption, and expand revenue within accounts through new sales opportunities. • Collaborate with teams to provide effective data integration and ensure compliance with regulations.

Requirements

• Minimum Bachelor's degree in computer science, information systems, data management, business management, healthcare, or a related field. • Master’s degree preferred. • Minimum of 5 years of project management experience within a delivery-focused environment (healthcare data implementation/integration projects a plus). • Project management certification (PMP, Scrum Master, or similar) preferred. • In-depth knowledge of data integration tools, ETL processes, and data pipeline automation. • Familiarity with databases (relational and non-relational), data modeling, and SQL. • Familiarity with concepts of Electronic Health Record (EHR), Application Programming Interface (API), Picture Archiving and Communication System (PACS), Health Information Exchange (HIE), Enterprise Data Warehouse (EDW), Digital Imaging and Communications in Medicine (DICOM), Computerized Physician Order Entry (CPOE). • Understanding of data governance principles, data privacy regulations, and industry best practices. • Excellent leadership and team management skills. • Strong analytical and problem-solving abilities. • Excellent communication and stakeholder management skills. • Ability to work collaboratively in cross-functional teams. • Demonstrated progressive management experience leading teams in a software company or professional services. • Proven ability to develop strategies, translate them into initiatives and track successful delivery. • Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams. • Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning. • Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity. • Able to collaborate across the organization and with external stakeholders. • Holds strong operational skills that will drive organizational efficiencies and client satisfaction. • Ability to travel when necessary.